Wednesday, February 25, 2009
please follow me at this new address
I've stopped posting here. Please visit me at http://calvin-sun.blogspot.com/. Thanks.
Friday, October 10, 2008
Led down the proverbial primrose path
Did you ever waste time thinking you had a problem in one area, only to find it was caused by something that was easily corrected? That happened to me yesterday, in trying to access the Internet from Tsinghua University School of Law.
Internet access here at the law school has several unusual aspects. In the first place, free wireless service is available in the library and in many classrooms. However, such service permits access only to Chinese-based web sites, plus limited English web sites (namely Google). People who want unlimited Internet access must subscribe to a paid Tsinghua network service called TUNet, and receive a user-ID and password. Furthermore, in order to use TUNet, one HAS to be connected via a physical Ethernet cable connection (i.e., one has to have a cable connection from the computer to a wall jack). TUNet access is not available using a wireless connection (don't ask me why, that's just the way it is--something I have come to expect while here).
I use TUNet on my own laptop, via an installation program my host student, Cissy, gave me. It works fine and I can access the Internet without problems. However, yesterday I did have problems, when using a library computer.
The library in the law school has a computer lab. The computers are connected to a local area network via Ethernet cables. These computers have the same TUNet program, and users can access the Internet.
I went to the lab, sat down by one of the computers, brought up TUNet and tried to sign on. I entered a userID and my password, but was unsuccessful. TUNet displayed a message saying that the password was invalid. I tried several times more, each time getting the same message. I then hooked my own laptop, started TUNet and entered the same password I used for the lab computers. This time, as I expected, I was able to start TUNet just fine. So, I went BACK to the lab computer, started TUNet there, and again I got the same message, "invalid password."
Finally, I went to the TUNet office, and explained to them what was happening. The woman in charge, who has helped me before, asked to sign onto TUNet using a computer in their office, and I did so. Right after I entered a userID and password, she stopped me, immediately noticing an issue. Instead of ending my user ID with "c08" I was ending it with "c2008." I never noticed the issue because my userID is saved on my laptop version of the program. Once I corrected the userID, everything was fine.
Clearly, I made a mistake in entering the userID. The password really had nothing to do with the problem. In both cases, whether on the library computer or on my own laptop, I entered the "right" one. However, when I entered the "wrong" userID, the system couldn't make a match, and gave me an error.
However, think about this situation more: really, the system gave me the wrong message. Chances are, the "wrong" userID I entered doesn't really exist on the system. In that case, rather than telling me "invalid password," it should have told me "invalid userID." That would have saved me time, and kept me from looking in the wrong place for an answer.
Moral: if you're getting error messages, check everything. Don't assume the message is pointing you to the right place. Second, if you're designing a system, make sure your error messages are accurate and not misleading.
Internet access here at the law school has several unusual aspects. In the first place, free wireless service is available in the library and in many classrooms. However, such service permits access only to Chinese-based web sites, plus limited English web sites (namely Google). People who want unlimited Internet access must subscribe to a paid Tsinghua network service called TUNet, and receive a user-ID and password. Furthermore, in order to use TUNet, one HAS to be connected via a physical Ethernet cable connection (i.e., one has to have a cable connection from the computer to a wall jack). TUNet access is not available using a wireless connection (don't ask me why, that's just the way it is--something I have come to expect while here).
I use TUNet on my own laptop, via an installation program my host student, Cissy, gave me. It works fine and I can access the Internet without problems. However, yesterday I did have problems, when using a library computer.
The library in the law school has a computer lab. The computers are connected to a local area network via Ethernet cables. These computers have the same TUNet program, and users can access the Internet.
I went to the lab, sat down by one of the computers, brought up TUNet and tried to sign on. I entered a userID and my password, but was unsuccessful. TUNet displayed a message saying that the password was invalid. I tried several times more, each time getting the same message. I then hooked my own laptop, started TUNet and entered the same password I used for the lab computers. This time, as I expected, I was able to start TUNet just fine. So, I went BACK to the lab computer, started TUNet there, and again I got the same message, "invalid password."
Finally, I went to the TUNet office, and explained to them what was happening. The woman in charge, who has helped me before, asked to sign onto TUNet using a computer in their office, and I did so. Right after I entered a userID and password, she stopped me, immediately noticing an issue. Instead of ending my user ID with "c08" I was ending it with "c2008." I never noticed the issue because my userID is saved on my laptop version of the program. Once I corrected the userID, everything was fine.
Clearly, I made a mistake in entering the userID. The password really had nothing to do with the problem. In both cases, whether on the library computer or on my own laptop, I entered the "right" one. However, when I entered the "wrong" userID, the system couldn't make a match, and gave me an error.
However, think about this situation more: really, the system gave me the wrong message. Chances are, the "wrong" userID I entered doesn't really exist on the system. In that case, rather than telling me "invalid password," it should have told me "invalid userID." That would have saved me time, and kept me from looking in the wrong place for an answer.
Moral: if you're getting error messages, check everything. Don't assume the message is pointing you to the right place. Second, if you're designing a system, make sure your error messages are accurate and not misleading.
Taking care of a defective Sony Vaio, part I
My wife, Michelle, yelled at me on Saturday morning, September 27 as she was writing, on her Sony Vaio notebook computer, an account of our current stay in
As Michelle was working on her computer, it suddenly became significantly warmer by the left hinge, at which the AC power adapter is plugged into the computer. Suddenly, the left side of the monitor frame began to melt. We immediately shut down the computer and unplugged the AC adapter, but by that time a small section of metal underneath the lid frame had become exposed.
Here’s where the real fun began.
We naturally expressed concern over this plan, saying that it would take too long, and asked instead if we could find a facility in
A day went by, and we heard nothing from anyone at Sony. We called back, and after another long wait, reached another level 2 person. This second person told us that the first person really had misspoken in committing an answer to us. Because our call occurred on the weekend, no supervisors were available. In addition, the computer systems that might contain the desired information, regarding Sony repair centers in
He probably meant well, but this second Sony person then made an unbelievable statement to us: he suggested that we go to the Sony China web site and try to look up the information ourselves. We replied that this idea had two complications. First, the web site is in Chinese, with no apparent way to display an English version. Second, even if we did locate this center, we had concerns over whether they would know how to handle our situation. He apologized, but said that until the weekend was finished, he could do nothing more.
Next: The Sony answer, and our response
Friday, October 3, 2008
Experience at Beijing subway stop
Sorry for the long delay in posting. This fall, I am in Beijing, studying and teaching at Tsinghua University School of Law.
Last night, we went downtown to the Wangfujing section of town. It's an area that has numerous shops and restaurants, including the famous Donglaixun. The main part of this section of town features streets closed to cars, and thus turned into a pedestrian mall. Always popular, the area was especially teeming with people because of the National Day holiday.
As we emerged from the #1 subway line at Wangfujing station, we saw an odd sight. The gates to this particular exit, B, were only partially open. Close to a hundred people were on the opposite side of the gate, and they seemed to be arguing with the subway staff about wanting to enter. However, the staff were refusing them entry, keeping the gate open only enough to allow arriving passengers, such as us, to exit.
I couldn't help but look back and wonder as we were leaving the station. Later, it occurred to me that maybe the staff was trying to make that point an exit-only area, for whatever reason. In that case (assuming I'm right), the staff was making their job harder than necessary. What could they have done differently? For starters, what about posting signs at the top of the entrance, i.e. at street level, telling people that this entry point is really only an exit point. Second, as a longer term solution, what about installing one-way revolving doors, as in New York: The door revolves only one way. Only half of the exit is usable, because the other half is blocked by gates. The door arms interleave with and pass through the gate, but people cannot. Therefore, people can leave, but people on the other side can't come in.
Last night, we went downtown to the Wangfujing section of town. It's an area that has numerous shops and restaurants, including the famous Donglaixun. The main part of this section of town features streets closed to cars, and thus turned into a pedestrian mall. Always popular, the area was especially teeming with people because of the National Day holiday.
As we emerged from the #1 subway line at Wangfujing station, we saw an odd sight. The gates to this particular exit, B, were only partially open. Close to a hundred people were on the opposite side of the gate, and they seemed to be arguing with the subway staff about wanting to enter. However, the staff were refusing them entry, keeping the gate open only enough to allow arriving passengers, such as us, to exit.
I couldn't help but look back and wonder as we were leaving the station. Later, it occurred to me that maybe the staff was trying to make that point an exit-only area, for whatever reason. In that case (assuming I'm right), the staff was making their job harder than necessary. What could they have done differently? For starters, what about posting signs at the top of the entrance, i.e. at street level, telling people that this entry point is really only an exit point. Second, as a longer term solution, what about installing one-way revolving doors, as in New York: The door revolves only one way. Only half of the exit is usable, because the other half is blocked by gates. The door arms interleave with and pass through the gate, but people cannot. Therefore, people can leave, but people on the other side can't come in.
Tuesday, August 12, 2008
Blindsided by Fidelity Investments
Last week I was in Texas, as part of a church missions trip, so I didn't have time or facilities to blog. Now I'm back, and want to share how Fidelity Investments "blindsided" me.
Because of lack of access to a computer, I could use only the Fidelity telephone system, FAST, to get quotes or trade. One day last week, I called and placed a trade. I specified the stock, quantity and type of order. The system announced it back to me, I indicated that I was OK with it, and then the system made the trade.
A few seconds later, the system told me that the trade was complete. However, it also gave me a commission amount far higher than what I was expecting, specifically one far higher than what I receive when trading on the Fidelity web site.
I spoke to a representative, and expressed my concern over the different commission levels. After listening, the representative agreed, and said that this one time, he would credit me for the difference.
I was glad to hear this news, but was still irritated by being surprised. There might well be good reasons for the differences in commission amounts. However, to avoid similar customer dissatisfaction, Fidelity could have done things differently, in particular, they could (and should) have alerted customers to this matter beforehand. Here are some possible ways:
- As soon as caller presses the key for "trading," the system could announce in general a message "caution: the commission levels for telephone trading may differ from those via the Fidelity web site."
- (even better): when the system announces the desired trade, prior to execution, it also could include the commission amount as well
In either case, callers have notice.
You can learn from this experience of mine, because it doesn't have to do only with trading with Fidelity. In your own jobs, try to minimize those instances in which you surprise people negatively.
Because of lack of access to a computer, I could use only the Fidelity telephone system, FAST, to get quotes or trade. One day last week, I called and placed a trade. I specified the stock, quantity and type of order. The system announced it back to me, I indicated that I was OK with it, and then the system made the trade.
A few seconds later, the system told me that the trade was complete. However, it also gave me a commission amount far higher than what I was expecting, specifically one far higher than what I receive when trading on the Fidelity web site.
I spoke to a representative, and expressed my concern over the different commission levels. After listening, the representative agreed, and said that this one time, he would credit me for the difference.
I was glad to hear this news, but was still irritated by being surprised. There might well be good reasons for the differences in commission amounts. However, to avoid similar customer dissatisfaction, Fidelity could have done things differently, in particular, they could (and should) have alerted customers to this matter beforehand. Here are some possible ways:
- As soon as caller presses the key for "trading," the system could announce in general a message "caution: the commission levels for telephone trading may differ from those via the Fidelity web site."
- (even better): when the system announces the desired trade, prior to execution, it also could include the commission amount as well
In either case, callers have notice.
You can learn from this experience of mine, because it doesn't have to do only with trading with Fidelity. In your own jobs, try to minimize those instances in which you surprise people negatively.
Saturday, August 2, 2008
"10 ways to work better with your boss"
10 ways to work better with your boss
- Date: December 18th, 2007
- Author: Calvin Sun
- Category: 10 things, Career
- Tags: Advice, Boss, Professional Development, Performance Management, Career, Human Resources, Workforce Management, Calvin Sun
I’m gettin’ paid by the hour, and older by the minute
My boss just pushed me over the limit
I’d like to call him somethin’
I think I’ll just call it a day…
– Alan Jackson, Jimmy Buffett, “It’s Five O’clock Somewhere”
Bosses: You can’t live with them, and you can’t live without them. Like it or not, most of us must deal with a boss, and the way we do so affects not just our career advancement and our salary, but also our mental well-being. Here are some tips on how to get along better with your boss.
Note: This information is also available as a PDF download.
#1: Remember that your boss just might have useful insights
Think you have a clueless boss? Remember the words of Mark Twain, who once said that when he was 14, his father was so stupid it was unbearable. Then, he continued, when he became 21, he was amazed at how much his father had learned in just seven years....The rest of the article is at Tech Republic
Tuesday, July 29, 2008
10 gaffes to avoid with respect to Chinese culture
My latest post at Tech Republic:
Someone posted a comment in reaction to the article, discussing how in fact there IS a written form of Cantonese. One learns something new every day...
If you’re doing business in China, meeting with people from China, or planning to work there, you’ll want to avoid certain missteps. Calvin Sun explains a bit about Chinese culture and provides a heads-up on a few common mistakes and misconceptions.
– You walk into the party wearing jeans — and everyone else is black tie.
– You’re the emcee at a banquet, and as you’re introducing the speaker, you forget the speaker’s name.
– You write a check to your mother-in-law — and it bounces.
Gaffes are bad enough in your own circle of friends, associates, and family. They’re infinitely worse when they occur in the context of another culture. According to the Everest Group, the market for outsourcing of information technology and other business processes to China is growing at 38% a year. By 2010, according to Everest, that market could reach $7 billion.
These numbers mean huge opportunity, but also huge opportunity to make mistakes. If you’re doing business in China, or meeting with people from China, or want to work in China, watch out for these trouble areas, and avoid problems.
Note: This information is also available as a PDF download.
[to read the entire entry, please visit http://blogs.techrepublic.com.com/10things/?p=385]Someone posted a comment in reaction to the article, discussing how in fact there IS a written form of Cantonese. One learns something new every day...
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