"Credibility" vs. "etiquette": keep in mind the reader's point of view

I'm working on an article for Tech Republic that discusses the posting of items on forums or chat sessions. My original title was going to deal with "etiquette when posting online."

I thought about that title, and then said to myself, "Who is ever going to read an article with that title?" Is that a dull and boring topic, or what?

Then I thought some more, and said to myself, "how can I make the title more attractive?" I thought even more, and said, "Well, if people fail to follow my advice, they could end up sounding less persuasive, or more foolish."

Therefore, what about a title such as "How to protect and enhance your credibility when posting to discussion groups"? Isn't that a better title? It conveys a more concrete benefit to the reader, right? Keep this thought in mind in your own writing and presentations, i.e. try to stress how your material benefits the reader.

Joe Pruitt, of DevCentral, discussed my Computerworld article

Joe Pruitt, host of DevCentral, recently discussed my Computerworld article on career suicide. A video of Mr. Pruitt is at
http://www.youtube.com/watch?v=BB0SDlvoSMA


Here is a link to Mr. Pruitt's blog:
http://devcentral.f5.com/weblogs/dcdaily

The Computerworld article

I'm takin' heat for my "interview" article lol

Wow...talk about asbestos suit lol. A few days ago, at Tech Republic, I wrote an article on "The 10 best ways to handle a job interview" http://blogs.techrepublic.com.com/10things/?p=363 A number of people commented, and much was made of two specific tips. One was to occupy oneself if one arrived early, and the other was to write a thank you note afterwards.

A number of people raised issues, but Tech Republic subscriber Oz_media stands out. His/her points were that instead of occupying oneself, it's better to talk and joke with the receptionist, as well as others who are walking by, to show that one is already "part of the company." Conversely, doing work is rude, and what about all the time needed to shut down the computer when it's time for the interview?

My response: yes, it's fine to establish rapport (in fact, one of my ten points is to treat support staff there, including receptionists, with courtesy). So yes, making conversations is fine. On the other hand, going overboard might be taken negatively, in that your talking too much takes that person away from his or her job.

As far as occupying oneself: it's good to show that one uses time wisely. One need not have a computer on to do so. What about entering notes in your Blackberry, or even a paper tablet? As far as computer use, I agree that if you need 20 minutes to shut it down, and thus delay your interview by 20 minutes, that's a problem. But if you shut it down say five minutes before your scheduled time, what's wrong with that?

The other issue involved sending a thank you note. Several subscribers said such a note would be ridiculed, and that it's insincere. I responded to these concerns a couple of ways: first, I said that if people responded negatively to my thank you note by not hiring me or giving me a job offer, maybe that's not the kind of place I would want to work at anyway. Second, is their concern the thank you note per se, or only the INSINCERE thank you note. Third, are we too concerned about what other people think, vs. doing what's right?

Consider the process of preparing to have a job candidate come for an interview. If you're part of the interview team, you have to take time out of your day to prepare, and for the interview. You might have to review resumes, including the one of the person who's coming in. Afterwards, you have to spend time evaluating the candidate, either by yourself or in meetings with others. In other words, holding the interview takes time and effort on your part. Would you really react negatively to a candidate who, after the interview, tells you that he/she appreciates the time and effort involved in that interview?

What are your thoughts?

Should I have told?

In my Computerworld article "5 Easy Steps to Career Suicide," I relate an incident in which I call a client company and reach a person there that I haven't done work for previously. I tell that person that "Carl" (my client contact, and therefore a co-worker of this person) has been pleased with my work. The person said in response, "Why should I care what Carl thinks?"

In other words, one person in the organization is "dissing" another person to me, an outsider. This remark demonstrates a lack of unity and professionalism on the part of the person I called.

As you can guess, that call really went nowhere. Afterwards, I didn't do anything in follow up. However, I'm wondering if I should have told "Carl" what this person said. On the one hand, it's good for him to have a "heads up." Also, that person never really expected that remark to be confidential. On the other hand, might "Carl" "shoot the messenger?" And, does it make me a tattle-tale?

What do you think?

An embarrassing e-mail

I received a note from someone today, in reaction to my Tech Republic article on avoiding e-mail blunders http://blogs.techrepublic.com.com/helpdesk/?p=56.

This person had received, from someone he knew, a note in error. The sender did not mean to send it to this person, but rather to someone with whom the sender was having an affair. The person who e-mailed me wondered if he should have let the sender know, then concluded he probably shouldn't, because of the resulting embarrassment.

I don't know how to answer this person, so I'd like to get your comments. From my perspective, I see two issues:
- addressing and sending too quickly
The person mentioned in the email probably didn't check the address field. If they have predictive fill-in, it's easy to send a message to the wronge person.
- relying on e-mail in the first place
Putting such intimate thoughts in an e-mail is questionable by itself. One doesn't know if the note will be forwarded, and in addition, the contents of e-mail are generally open for being read by others. Rather than putting dangerous or sensitive thoughts in e-mail (and I'm not advocating that you have an affair), think about simply asking the other person to call.